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Privacy Policy
The website www.casusab.pt is owned by Casus Azorean Business, holder of the corporate identification number 516 130 919, headquartered at Rua Campo São Francisco 15, referred to as Casus Azorean Business.
This Privacy and Cookies Policy is intended to explain how Casus Azorean Business collects, stores, and processes your personal data and other data that may be collected while browsing our website.
1. GUIDING PRINCIPLES
Casus Azorean Business is committed to ensuring the privacy and protection of customers’ and visitors’ personal data, following all applicable legal and regulatory standards, in line with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR). By using the Casus website, you agree to the practices described in this statement.
2. DATA COLLECTION
When using the Casus Azorean Business website, associated tools, and services, we may collect the following types of personal information as necessary:
- Name, email address, phone number, home address, professional address, and billing address;
- Government-issued identification documents required for booking or identity verification, such as citizen card, passport, driver’s license, and tax identification number;
- Payment information, such as payment card number, expiration date, and billing address;
- Booking and order-related preferences, such as favorite accommodation types or specific dietary and accessibility needs, as available;
- Date of birth and gender;
- Geographic location;
- Images, videos, and other recordings;
- Social media account identifiers and other publicly available information;
- Communications with us (such as call recordings with customer support representatives for quality control and training purposes);
- Searches, transactions, and other interactions with our online services;
- Other communications that occur through the platform with partners;
- Surveys and transactions conducted through the platform;
- Data you provide about other individuals, such as booking companions or other people for whom you make a reservation;
- Information we receive about you from authorized service providers, which may include updated contact information, demographic data, interests, and purchase history, which we may add to your profile or account and use for market research and analysis.
The user guarantees that the personal data provided to Casus Azorean Business is true and becomes responsible for communicating any changes to them.
In addition to these data, during website access and navigation, automatic computer data will also be collected and temporarily stored in specific files. These data will be automatically deleted after a certain period. Such data includes: IP address of the requesting processor; Information about geographical location; Information about your visits and use of this website, including visit duration, page views, and website navigation paths; Access date and time; Name and URL of the transferred file; Volume of transmitted data; Information on transfer status, particularly its completion; Browser software and operating system identification data; Website from which you accessed our website; Keywords you used to search about our website; Internet service provider name, which helps us improve our platform and associated services and tools, update and maintain accurate records, detect and investigate potential fraud, and promote our services more effectively.
We also collect this information through automated technologies, such as cookies placed in your browser with your consent, whenever applicable, when you access our sites or download and use our applications.
3. PURPOSE OF COLLECTED DATA
All collected data are intended for the use of Casus Azorean Business, notably to enable the use of services available on our site, ensure service quality, and obtain general statistics on the use of the Casus Azorean Business website.
We use your personal information for various purposes described below:
- Facilitate accommodation booking;
- Provide services related to booking and/or accounts;
- Maintain your search history, preferences, and accommodations, as well as similar usage information, and for any other purposes described in this Privacy and Cookies Policy;
- Enable the acceptance and processing of payments, coupons, and other transactions;
- Provide loyalty programs;
- Collect and enable reviews related to bookings;
- Communications and marketing;
- Respond to your questions and information requests, as well as process information choices;
- Contact you to provide information such as booking confirmations and updates, for marketing purposes, or other purposes described in this Privacy and Cookies Policy;
- Promote our products and services, optimize these marketing activities to be more relevant to you, and assess and analyze the effectiveness of our marketing and promotions;
- Maintain, improve, investigate, and evaluate the effectiveness of our website;
- Monitor or record calls, chat conversations, and other communications with our customer support team and other representatives for quality control, training, dispute resolution, and other purposes described in this Privacy and Cookies Policy;
- Promote security, verify the identity of our customers, prevent and investigate fraud and unauthorized activities, defend against claims and other liabilities, and manage other risks;
- Comply with applicable laws, protect our rights and interests, as well as those of our users, defend and respond to law enforcement authorities, other legal authorities, and requests within the scope of legal processes;
- Comply with applicable security and counter-terrorism laws, anti-bribery laws, customs and immigration laws, as well as other due diligence requirements;
- Operate our business for lawful commercial purposes and within the law.
4. DATA STORAGE
All customer and visitor data will be retained for the time necessary to fulfill legal obligations and warranties. Customers and visitors can request access, rectification, or deletion of their personal data at any time by sending an email to geral@casusab.pt.
5. DATA SHARING
Casus Azorean Business does not sell, rent, or provide your information to third parties.
However, with your consent as stated in this privacy policy, Casus Azorean Business may transmit some of your data to other service providers and suppliers. The privacy policies of these entities are generally similar to that of Casus Azorean Business. They are prohibited from using customer and visitor information for any purpose other than that requested by Casus Azorean Business and are bound to maintain complete confidentiality in the treatment of this information.
Casus Azorean Business may also provide this data to authorities for criminal proceedings.
6. DATA SECURITY AND CONFIDENTIALITY
Casus Azorean Business uses various technological and organizational measures to ensure the security of collected information and the protection of collected personal data, preventing unauthorized use or access, alteration, disclosure, unauthorized loss, and destruction.
Casus Azorean Business stores customer and visitor data on servers located within the European Union, protected and maintained according to high-security standards and in compliance with applicable privacy laws. In the case of highly sensitive information, such as credit card numbers, they should only be used with a secure server using the Secure Socket Layer (SSL) protocol and never otherwise.
7. USE OF COOKIES
This website uses cookies to improve its service. Some cookies are essential to ensure the provided functionalities, while others are intended to enhance performance and user experience.
What types of cookies are used?
Analytical Cookies: Used for creating and analyzing statistics to improve website functioning without collecting personal information;
Functionality Cookies: Store user preferences regarding site usage, so you do not need to reconfigure the site each time you visit;
Third-Party Cookies: These cookies are created by third-party services such as Google, Youtube, Facebook, among others. They can be used to show you advertising related to your actions on the website.
You have the option to accept or reject cookies. If you do not agree with their use, you should not continue to access the Casus Azorean Business website after the cookie alert. Most browsers automatically accept cookies, but you can easily modify this setting. If you do so, you may not have as effective an experience when visiting our site, and you will not fully enjoy the interactive possibilities of the Casus Azorean Business website.
8. SOCIAL MEDIA LINKS
You can access Casus Azorean Business’s social media from our website. However, we are not responsible for their privacy and cookies policies, nor for data processing after connecting to these social networks.
We recommend reading the terms of use and privacy policies of these social networks to understand exactly how they use customers’ and visitors’ personal data and the procedure for deleting or limiting the processing of such data.
For any questions related to the protection of your personal data or the cookies used, you can contact Casus Azorean Business at the following address: geral@casusab.pt.